Return & Refund Policy

At The Midnight Society, we are dedicated to providing you with exceptional quality and outstanding service. If, for any reason, you are not fully satisfied with your purchase, we offer a simple and transparent refund and return process to ensure your peace of mind.

30-DAY RETURN POLICY

We accept returns within 30 days from the date of purchase. To qualify for a return:

Items must be unused and in their original condition
Items must include all original packaging and documentation (e.g., order confirmation or packing slip)

HOW TO RETURN AN ITEM

To initiate a return, please email us at support@themidnightsociety.uk with the following details:

Order number
Name on the order
Delivery address

Once approved, you can send the item back to us via post. Please include a brief note explaining the reason for your return along with your order details.

We strongly recommend using a tracked shipping service, as we are not responsible for items lost during transit. Untracked returns that do not arrive may not qualify for a refund.

RETURN SHIPPING

Return shipping costs are the customer's responsibility, unless the return is due to a defective item or a shipping error on our part.
The Midnight Society does not provide return labels. Customers are responsible for arranging and covering the cost of return postage.
Returns must be sent by post. We do not accept drop-off or in-store returns.

REFUND PROCESS

After receiving and inspecting your return, we will notify you via email about the status of your refund. If approved:

The refund will be issued to your original payment method
Processing time is typically within 5–7 business days after inspection

Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.

NON-RETURNABLE ITEMS

We cannot accept returns for the following:

Used items
Gifted products (without original proof of purchase)

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective product, please contact us immediately at support@themidnightsociety.uk with:

Clear photos of the damage or defect
A detailed description of the issue

We will work to resolve the issue as quickly as possible, including a replacement or refund if applicable.

EXCHANGES

We do not offer direct exchanges. If you wish to exchange an item:

Return the original item for a refund
Place a new order for the replacement item

CONTACT INFORMATION

📧 Email: support@themidnightsociety.uk
🕒 Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK Time)
📞 Phone: +31 682 081 532
📬 Contact Form: Contact Us